Return Policy

Have you changed your mind? No problem! We have an easy 15 day return policy. This excludes Mystery Boxes unless you received duplicates.

Here at Box Of Pops we want you to have the best experience possible and that’s especially true when it comes to returns. If you’re not happy with your purchase for any reason, you can return it for a full refund, exchange or replacement if still available. Please contact us if you would like to initiate the return process.

Who pays for return shipping?
A prepaid return label will be provided by email along with instructions.

When will I receive my refund?
Refunds are issued once the returned item has arrived. Please allow 3-5 business days after receipt for the refund to post to your account.

How to prepare your return:
Are you ready to return your item? Please double check to make sure you have everything that was included in your order. All returns must be in the original, factory-sealed packaging and in the same condition that they were received. Products that have been opened, tampered with or altered are not eligible for return.

Cancellations:
Orders may be cancelled as long as they have not been processed. Orders are usually processed by the next business day. Please contact us right away if you need to cancel the order.

Preorders and back-orders can be cancelled at any time up until the item is in stock and your order has not been processed. Please see the Pre-Order policy for more info.