Visit us at BoxOfPops.com and tap on the menu in the top left corner as seen below. 

Choose between the 3 options.

Once you find an item (or a few) you want to add to your collection, click "Add to Cart"

When you are ready to checkout click the shopping bag icon in the top right corner.

You can choose to use the Express Checkout option using Shop Pay, Google Pay, Facebook Pay, PayPal or Amazon Pay (Apple Pay available on all iOS devices)


Or enter your contact information and shipping address (unfortunately, we are unable to ship to P.O. Boxes at this time, if an order is submitted to a P.O. Box address it will be canceled)

Don’t forget to check the box to receive news and offers via text!

Continue to Shipping

Select your shipping method 

Continue to Payment

Enter your payment information

Enter your billing address

Before you submit your order, this would be a good time to review the items you are purchasing. Please double check that your shipping and contact information are correct. Don’t forget to check the box for faster checkout. Every little bit helps, when trying to secure those quick to sell out orders!

 

Submit your order and enjoy your items from Box Of Pops

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You don't need an account to make purchases on BoxOfPops.com. We recommend creating an account to help keep track of your order history. 

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Please only click the "Place Order" button once to avoid multiple authorizations. Once your order has been accepted, you will see a confirmation notice similar to this:


If you receive an error message or are not redirected to this screen, please contact us using the contact form before trying again to avoid multiple payment authorizations or duplicate orders.

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Orders may be canceled as long as they have not been processed. Orders are usually processed by the next business day. Please contact us right away if you need to cancel the order.

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Unfortunately, we are unable to add or remove items from an order once it has been submitted, but you are more than welcome to place a new order!

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Yes. Please contact Box Of Pops Support using the contact form with the correct and complete email address you'd like to use for the update along with any two of the following identifying items to authenticate your purchase:


  • email address used at checkout
  • complete shipping address
  • billing zip code
  • last 4 digits of the card used for purchase for credit card payment
  • transaction ID for Shop, Google, or Amazon Pay
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Ordinarily, we are unable to update a shipping address after an order has been placed due to the speed of our fulfillment process. Send your Box Of Pops order number and complete updated address (including ZIP code) using the contact form as soon as possible. Once orders have begun fulfillment, we cannot make changes.

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Discount codes are only valid during the promotional period indicated and applied to the purchase total of eligible items before tax and shipping are calculated. Unique codes cannot be shared. Ineligible items may include items that are already on sale.

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Purchases on BoxOfPops.com with a subtotal over $50 and a shipping address within the contiguous 48 states will qualify for free shipping. As of Nov 8th, 2021 orders shipping to Alaska, Hawaii, Puerto Rico, Guam, APO/AFO addresses, and other territories will be excluded from the free shipping offer. When a purchase qualifies for free shipping, it will be reflected in checkout. 

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Orders usually ship within 2-3 business days. We ship orders Monday – Saturday  during business hours only, and we don't operate on major holidays. Please note that orders placed during a big sale may take longer to ship.

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You will receive a shipping confirmation email with a tracking number once your order has been shipped. Please allow up to 48 hours for the information to update with transit details.

You can also view the status of your order and view tracking information within your order history in your Box Of Pops Account.

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Ordinarily, you can expect consistent updates from the courier while your order is on it's way to you, however, delays of up to 8 business days can occur between scans. Business days do not include weekends or holidays, so it is very common for tracking not to update between Friday night and Monday afternoon. If you are seeing delays longer than 8 days, please reach out to Box Of Pops Support via the contact form.

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First, check the shipping address on your order confirmation to ensure the destination is correct. If so, please exhaust all available resources to try to retrieve your order:


  • Double-check all areas of your property, including under and around porches, the garage, side doors, and back yard, as carriers may try to leave parcels in obscure locations for security.
  • Ask others who share your residence to see if they received on your behalf.
  • Ask the carrier if they can help you locate the whereabouts, as it is very common to see a parcel delivered to a neighbor by mistake or be marked as delivered but accidentally left on the truck.
  • If you live in an apartment complex, inquire with your mail room or reception area/leasing office.
  • For areas with a community mailbox or central pickup point, check your normal mail slot for a key to the parcel locker. Many carriers will not deliver packages to your doorstep if it will fit securely at the drop site.

If you have performed all of the above and still have not been able to locate your order please reach out to Box Of Pops Support via the contact form.

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We ship via UPS and USPS. We do not offer shipping to PO Boxes or international locations, including Canada. Your order may be delivered via UPS SurePost, UPS Mail Innovations, UPS Ground, First Class Mail or Priority Mail depending on the size of your order.

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We love our international community and would love to be able to offer shipping worldwide, however, Box Of Pops only offers shipping to US locations at this time.

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Your payment is secure. We use Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits, which is the highest level commercially available. 

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We currently take credit card payments in the form of MasterCard, Visa, Discover, and American Express. 


Express checkout options are available through Shop Pay, Amazon Pay, PayPal, Google Pay, Facebook Pay and Apple Pay  


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Payments are processed as soon as you complete checkout and see the order confirmation screen.

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If you see multiple charges for one order, your card was likely declined during your first payment attempt(s) due to incorrect billing details or other information that prevented us from verifying your payment. In this case, what you’re seeing is an authorization hold only. 


Banks usually authorize a charge simply based on available funds, placing a temporary hold for the purchase amount and creating a pending entry on your account for each attempt, whether successful or not. The funds did not leave your account, and these transactions will eventually disappear, but this can take up to 10 business days, depending on your card issuer. We cannot issue a refund for declined transactions. Please make contact with your bank if you have questions about their process for authorization holds.

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The most common reason for a payment to be declined is a simple typo when entering your information or the billing address was not updated. Review your information and try again. When your payment is not able to be authorized, you will see this message:

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You will likely see the declined charge as a pending transaction. If your payment is declined, you are welcome to try your purchase again, ensuring all card details including billing address, security code, and cardholder name are complete and correct.

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Your payment is processed as soon as your order is received and you have an order confirmation number. We cannot manually process, authorize payment or change the payment type used.

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For security reasons, we are not able to change the billing address. Payment is processed as soon as an order is placed, so as long as you have an order confirmation number, you are all set!

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We accept any payment card with a Visa or MasterCard logo, but they can be problematic, as our credit card processing system requires verification of a billing address to successfully complete a transaction. Since most customers cannot provide this information on a pre-paid gift card, we strongly discourage using them to avoid payment authorization problems tying up your funds. 


If you choose to use one of these cards (or a smart-pay app), and the payment is declined, it could take up to 10 business days for the authorization hold to clear. You will need to reach out to the card issuer to inquire about their process releasing the funds back to your account.

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At this time, we do not offer gift cards to make purchases. Please let us know if that’s an option you would like to have available. 

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Return Policy


Have you changed your mind? No problem! We have an easy 15 day return policy. This excludes Mystery Boxes unless you received duplicates.


Here at Box Of Pops we want you to have the best experience possible and that’s especially true when it comes to returns. If you’re not happy with your purchase for any reason, you can return it for a full refundexchange or replacement if still available. Please contact us if you would like to initiate the return process. 


Who pays for return shipping?

A prepaid return label will be provided by email along with instructions. 


When will I receive my refund?

Refunds are issued once the returned item has arrived. Please allow 3-5 business days after receipt for the refund to post to your account.


How to prepare your return:

Are you ready to return your item? Please double check to make sure you have everything that was included in your order. All returns must be in the original, factory-sealed packaging and in the same condition that they were received. Products that have been opened, tampered with or altered are not eligible for return. 


Cancellations:

Orders may be canceled as long as they have not been processed. Orders are usually processed by the next business day. Please contact us right away if you need to cancel the order.


Preorders and back-orders can be cancelled at any time up until the item is in stock and your order has not been processed. Please see the Pre-Order policy for more info.

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Even though we try our best to honor The POP! Protection Promise to ensure your items get to you quickly and safely, we know damages happen. We can not guarantee mint condition. Please contact support for help if a Funko product has a significant defect or damage. Replacements are subject to approval and inventory availability. We may request that you return your purchase in order to receive a replacement item.

 

To start the return process contact Support via the contact form.

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We're sorry to hear your order wasn't what you were expecting and are happy to help!

Please reach out within 15 days of purchase. We encourage you to reach out as soon as possible for the best chance at the preferred resolution. Please reach out via the contact form and include your order number and a clear photo of everything you received in your order shown together.

A replacement shipment containing the correct item(s) will be offered if sufficient inventory exists to do so. If we are not able to replace the item with an identical product, we will offer a refund for the missing item or a substitute item for equal or lesser value. 

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Here at Box Of Pops we believe our customers shouldn’t have to pay to return an item. Return shipping labels are provided by us and we will never charge a restocking fee. 

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When a toy manufacturer announces a new release, they allow retailers, such as ourselves, to pre-order the products ahead of release day. When you place a pre-order with our store, you are guaranteeing yourself the product, regardless if it sells out upon release. Many customers choose this option for multiple reasons such as items selling out on release day or low stock quantities. If you place a pre-order with Box Of Pops, you will 100% receive your item unless the manufacturer cancels the release.


Please note:

A pre-order does NOT mean you will receive the item before the official release date. This means we will ship the item to you as soon as we receive it. We are dependent on the manufacturer and their stated release date.

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On every product available for pre-order, we list the EXPECTED release date in the description. This is NOT the date we ship. This is the date the manufacturer will send the products to us. Please allow 2-3 business days for handling and then the regular 3-5 days for shipping.


If you pre-order multiple items, we will fulfill your orders based on their arrival. 


PLEASE NOTE: While not likely, sometimes manufacturers postpone release dates. This can be due to quality control issues, licensing issues, shipping problems or any other reason OUT of our control. We will inform you as soon as possible if this happens.

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All Pre-Orders are charged at the time of purchase. You will receive an email once the item becomes available for shipping. 

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